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Fax: (501) 316-0340
TollFree: (800) 997-9115
Call Us: (800) 997-9115
I would give no stars if I could. Every time I try to take my car here it's at least a 2 hour wait. If you are going to strictly work off of reservations then don't allow walk-ins or you should only allow so many reservations as to not interfere too much with people who want stop by and wait on their car. Prices are cheaper elsewhere anyway. Poor management structure.
I went into Firestone in Benton for an oil change today. I waited 1 hr 49 min. Another gentleman arrived for an oil change 20 minutes before I left, and his car was finished 5 minutes before mine. 1 hr 49 min wait compared to a 15 min wait. I pointed this out to an employee who was not able to offer me any kind of an explanation for the grossly disproportionate wait times (and that he arrived significantly after, but left before me) . A, "We're sorry" would have sufficed, but I didn't even get that. I will not be giving this Firestone location any future business. I will also be instructing others to avoid this Firestone location due to extremely poor time management.
Phone: (501) 207-0098
Address: 20760 Interstate 30 N, Benton, AR 72019