More Info

General Info
Don Ledford Automotive is an automobile dealership that is located in Cleveland, Tenn. It offers a range of cars, trucks and sport utility vehicles from Buick, Cadillac, GMC and Pontiac. Its models include the Enclave, LaCrosse, Lucerne, CTS, DTS, Escalade, SRX, STS, XLR, Acadia, Canyon, Envoy, Sierra 1500, Yukon, G5, G8, Solstice, Torrent and Vibe. The dealership also provides a pre-owned inventory from Chevrolet, Chrysler, Dodge, Ford, Jeep, Saturn, Toyota and YAMAHA. Don Ledford Automotive maintains a parts department that stocks a variety of original equipment manufacturer recommended parts and accessories. Its service department offers wheel alignment, battery replacement, tire rotation, brake repair and engine tune-up services. Additionally, the dealership has a finance department that provides various financial and leasing solutions through third-party lending institutions.
Brands
Buick, Cadillac, Gmc
Payment method
discover, master card, visa
Amenities
GM Certified Used Vehicles,Pontiac Authorized Service Provider
Categories

Reviews

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Unni M.

12/12/2019

Overall
Expertise
Professionalism

The worst experience I've ever had at dealer service center. I scheduled a maintenance appointment in advance. I arrived a few mins early for my scheduled appointment. After waiting two hours, they told me the one and only guy who could do the work couldn't work on it that day, nor could he do the work that week. Then they informed me a part had been damaged by a previous service. I told them they were the only shop to do service on my car so I expected them to repair it. I was told they took care of the damage to only find out later they lied. In fact they didn't take care of it. Avoid this place like the plague. I will never give them a dime again.

mrb7777

05/16/2014

Overall
Very poor Service/Warranty work

I have taken my vehicle in 3x for a banging noise and 27 point inspection and dealer could not repair banging noise and took 3x to change my oil under warranty.Still have issues, emailed and called 5x and dealer did not call back. Very poor service and very poor communication call back, worst experience with a dealership. Don't waste your time!

GMGuy

11/10/2011

Provided by Citysearch
Overall
Great people to do business with.

I had a great experience with this dealership. Everyone I met was helpful. I

msfloss

11/10/2011

Provided by Citysearch
Overall
They treated me better than all the others.

I didn't know what I wanted but they patiently helped me. I'm glad I went there.

Details

Phone: (423) 476-1191

Address: 4595 N Lee Hwy, Cleveland, TN 37312

Website: http://www.gmc.com

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