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(865) 457-0915CallVisit WebsiteVisit WebsiteMap & DirectionsDirections224 S Main StClinton, TN 37716Write a ReviewWrite Review

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General Info
At Rusty Wallace Chevrolet, we house an expansive inventory of all the latest models, and excel in providing after-sales service!
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Phone: (865) 285-7021

Fax: (865) 463-7416

Payment method
discover, master card, visa, financing available, cash, check
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Reviews

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Kelsey C.

05/21/2020

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I would like to thank Rusty Wallace Chevrolet for their great service.I recently had an oil consumption issue with my 2010 Equinox .I have been bringing it in for about 2 years for them to monitor the situation.Ron the service manager took it upon himself personally to ensure that this was done correctly to meet GM's requirements.I brought the vehicle to you folks a few weeks ago after missing a couple of intervals for this test.I had been in the hospital for issues that required surgery.I have not been mobile for about 6 weeks and during this time the GM program to rebuild the engine had expired apparently .I explained to Ron why I had not been in and he took the issue to GM and they approved the much needed service on my Equinox.We have 2 of these vehicles but the last one we purchased from Rusty Wallace did not have this issue .Driving both vehicles it was very obvious that the one on this program that GM agreed to fix was not as powerful as our other Equinox.They both have about 70 K miles on them .After the repairs ( Rebuild of the motor) we noticed this vehicle that was fixed ran as well or even better than our newer Equinox. I can't emphasize enough how much this was appreciated by my wife and I .It is nice to know some folks will go the extra mile to make things right.Thanks Again Rusty Wallace Chevrolet.

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Tonyette W.

05/05/2018

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DECEITFUL ! - PUSHY ! -SCHEMERS ! - DISHONEST ! - SHADY ! - FRAUDULENT ! - UNSCUPULOUS ! They clled me after I did internet inquiry for special "EPRICE" on a car,The salesman was John. He was sure could get me financed.Called later&said it worked out,ask about payment, was almost $200 more than should've been. I told him couldnt do that. Then got call from Shannon or as I call him,THE SNAKE IN THE GRASS ! Was fast talking, pushy, dishonest, wont take no, will brow beat &guilt into deal you've repeatedly said cant afford. Talking with Shannon he gave 2 different amounts for trade.Tells me one & less than 2 min tells husband higher amount for trade (90mph like he's jacked up) Every chance to speak told him we couldn't afford, it was like we never said a word. He goes on & on how hard they've worked. During rant he says car price, was more than regular price on website (never got special EPRICE) Ask about it, said was giving more than my car was worth so had to up car price to make it up & to look like I had bigger down payment.Ask MANY times for amounts (car price, trade-in,fees,taxes, interest & length) & he wouldn't tell me. Just kept on & on how hard they've worked & wouldnt except "I CAN"T AFFORD THAT PAYMENT" He kept on until I started crying & agreed to get car.Finally got off phone, emailed John & said wasn't coming& they started calling again.Monday I emailed John & ask for finance info. He wont give.Checked credit & have 5 NEW INQUIRIES. Dropped score 20 pts. Called Gen Mgr, Mark Troutt, told him all this & I want finance info. Said would get & call me in few min. Haven't heard back.Did get call from John. Ask if would use him to get different car. I said "not" & that's all I got out. He said "well have a good day" & hung up. Was going to say "not if finance terms & fees are going to be withheld".That's last contact with dealership. Seems shady, dishonest & not very forthcoming.In beginning was told "WE ARE A FULL DISCLOSURE DEALERSHIP"

Details

Phone: (865) 457-0915

Address: 224 S Main St, Clinton, TN 37716

Website: https://www.rustywallacechevrolet.com

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