Apple CoolSprings GalleriaAdd to Favorites
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Parking: Lot, Private
Bike Parking: Yes
I needed urgent help with my phone and tried to make an appointment to see someone. The guy made the appointment for the wrong day from what he told me. Additionally, they told me that they couldn't fit me and it was just horrible customer service there. Horrible job, Apple. Do better.
Called to schedule an appointment to take my IMac in for repair. After wasting my time trying to diagnose via phone ( wasted time because I informed the tech I had already talked with Apple Support online) my call was miraculously disconnected. Drove 50 minutes to the store only to be turned away because I didn't have an appointment. When I asked if I could leave the unit for repair, I was informed that they don't do that because they can't guarantee I'll get my Mac back.
If they don't trust their own team, why should I? I'll be taking my business to a trustworthy merchant.
When I arrived at the store I felt as though someone could have greeted me at the front of the store, however I had to approach 2 employees who were chatting at the rear of the store. I did make a appointment and apparently I got stuck with the only "genius bar" employee that has never dealt with a costumer who don't know everything about Apple products. I felt as if Nick talked down to me, i felt he was inpatient and did not inform me like I needed to b informed. I told Nick I didn't know anything about this phone but yet he acted as if I was an idiot. I don't appreciate the way he made me feel and I don't approve of the way he handled this occasion. At my job I deal with several customers on a daily basis who don't know or have been mis informed, however i would never make them feel dumb like I felt today. After all my customers pay my paycheck! I spoke to 3 employees total during my visit, out of those 3, 2 of them talked to me in ways i would not approve of. I realize they "know it all" about apple products but they should be proud to inform others and share their knowledge. I drove over an hour to make this appointment, I was not seen at time of appointment but never complained about that, even tho i had my 1 year old in tow. However I believe if I have to make another trip to Apple for any reason I will drive to the next location before I deal with the disrespect I felt today.
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