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(615) 515-5151Visit WebsiteMap & Directions820 Crescent Centre DrFranklin, TN 37067Write a Review

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General Info
The Embassy Suites Nashville - South/Cool Springs hotel is located near the Cool Springs Galleria Mall in the Cool Springs Corporate Centre only minutes from the antique shops in and around historic downtown Franklin, Tennessee. This full service upscale all-suite hotel is a short drive from the Brentwood, Tennessee business community and south of downtown Nashville. The many nearby attractions and points of interest include the Grand Ole Opry, Opry Mills Shopping Mall, Titans Stadium, the Country Music Hall of Fame, the Gaylord Entertainment Complex, Ryman Auditorium, the Wild Horse Saloon, the Saturn plant, the Parthenon, Vanderbilt University and Medical Center, the Frist Center for the Visual Arts, the Tennessee Performing Arts Center, Belle Meade Plantation, the Hermitage - home of Andrew Jackson and the Jack Daniel's Distillery. Guests of the Embassy Suites Nashville - South/Cool Springs hotel stay in spacious two-room suites and receive a complimentary cooked-to-order breakfast, a nightly Manager's Reception and high-speed Internet access.
Embassy Suites
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Other Information

Parking: Paid, Lot

Wi-Fi: Free

Price Range : Average

Wheelchair Accessible: Yes

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Great Environment

Great place for whatever you need it to me. Very clean & spacious and customer service is great.



I enjoyed my room, breakfast, ...

I enjoyed my room, breakfast, and the gym equipment was nicer than most. However, an issue arose with my room keys that left me locked out of my room, and I was not very impressed with the Manager's actions. Her mistake charged $49 on my account needlessly and when I confronted her about it, she referred me to someone else who wasn't even there to take care of the inquiry. Nice stay, but steer clear of "the front desk".



Provided by Citysearch
Great Hotel, Excellent Service!!

We have stayed at the Embassy Suites in Franklin many times. It is our favorite hotel. The staff is very helpful and friendly. The rooms are VERY clean and the beds are so comfortable that it is so hard to get up in the mornings.
I recommend this Hotel to anyone who likes comfort, great prices, and excellent breakfast!! It is also located in a very convenient location. You are close to most everything in Coolsprings.



Provided by Citysearch
Incompetent, Rude Staff

While I agree with a previous reviewer that the hotel is lovely in appearance, I am sad to say I cannot agree that the staff was friendly. My new husband and I recently checked in for an overnight stay to recoup from the wedding craziness. We were treated to an 11:00 p.m. phone call from the front desk because their desk clerk made an error in our check-in process. I would like to say that at that hour the staff was apologetic, kind, hospitable, and accommodating. OH NO. We were subjected to belligerence, rudeness, elitism and the desk manager telling my new husband that ""we do not rent by the hour"". I only wish that Mr. Conrad Hilton could have been available to guide that poor lad and remind him of the company's credo ""It has been, and continues to be our responsibility to fill the earth with the light and warmth of hospitality"".
Shame on you Embassy Suites for allowing anyone to treat a customer this way.



Provided by Citysearch
Elegant Accomodations

Beautiful hotel, highly reccomended for meetings, receptions, etc. The staff event planner was fantastic, communicative, and efficient. The lounge bartender was the nicest barman I've ever met. Like he was happy to be there, happy to serve you... rare, I know. The rooms are comfy and the pool is immaculate. The staff is eager to give directions and offer advice on where to go/what to see. Highly reccomended!


Phone: (615) 515-5151

Address: 820 Crescent Centre Dr, Franklin, TN 37067


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