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Where the little things mean everything.

General Info
The Park Vista – a DoubleTree by Hilton Hotel Gatlinburg offers sweeping views of the Great Smoky Mountains National Park in East Tennessee. Plan a business conference, destination wedding, or family vacation in our contemporary high-rise hotel and full-service convention center. Enjoy a mountain retreat just 30 minutes from the Gatlinburg-Pigeon Forge Airport with convenient access to highways leading to Knoxville, Nashville, and Asheville, North Carolina. Our lodge-style Gatlinburg, TN hotel offers over 25,000 sq. ft. of flexible meeting and banquet space, including an exhibit hall, conference rooms, executive boardrooms, and a grand ballroom. Your relaxing mountain stay begins with our warm, DoubleTree chocolate chip cookie. Unwind in our soaring atrium lobby, and enjoy your favorite drink and appetizers beside the fireplace in Firefly's Patio Lounge. If you are traveling with the family, the kids will enjoy our game arcade and outdoor playground. After a day of hiking the trails or riding the rides at Dollywood Amusement Park, swim in our multi-level indoor pool/mini-waterpark and whirlpool. Watch the kids slide down the winding waterslide. Reserve our special Family Suite with bunk beds and video games. Stay connected with family or the home office with complimentary WiFi in public areas, and our complimentary business center. Savor Southern-inspired dishes at The Vista Grill, which serves breakfast, lunch, and dinner. Enjoy the sunset over the mountains or city from your private balcony. Highlights •Hillside retreat in the Great Smoky Mountains •On the Gatlinburg Trolley Route, minutes from downtown restaurants and attractions •Mountain or city views from private balconies in each guest room or suite •Multi-level indoor pool/mini-waterpark and whirlpool •Over 25,000 sq. ft. of flexible meeting and banquet space What to do around here
Brands
DoubleTree by Hilton
Payment method
amex, discover, cash, master card, visa, diners club
Categories
Other Information

Parking: Lot

Wi-Fi: Paid

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Speak up T.

11/26/2018

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DON'T WAIST YOUR MONEY OR TIME! They instituted the "pet-friendly" policy after we made our reservation and before our arrival. Just felt like a major change like that obligates notification for reserved guests so they can make adjustments accordingly. Have nothing against furry friends but I don't want to sleep with them in my hotel room and bed. Plus what if we had severe allergies. Then we were indirectly informed by a letter sitting unobservably at the check-in counter and after we checked-in that oh, by the way, the total we emailed to you is off by $100, because we're also going to charge you a $25/night "incidental charge." Upon entering our room we found two bugs; both alive and 1 was in the bed. When we contacted the office to request a room change, they instead promptly sent a maintenance person to inform us that the bugs were "harmless". Not even a complimentary "sorry about that." Least to say we will NEVER come back here. And will make sure no one that knows us or anyone they know ever sets a foot or paw here! Then the Manager had the audacity to give me a left hand half response to my rate review in which she completely ignores the bugs or the pet friendly change and advises that the incidental charges will be refunded in about 7-10 business days. The Vista Grill restaurant attached the hotel is a joke. I mean you expect to be overcharged because its in the hotel so ultimately you're paying for the convenience of not having to go anywhere, but you also expect the food to be good. It was garbage. The only item that was decent were the flour-dipped deep fried fries, which I can make at home. I can't believe Hilton attached their name to this place. Its a disgrace.

Details

Phone: (865) 436-9211

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738

Website: https://www.hilton.com/en/hotels/gktpvdt-the-park-vista-gatlinburg/

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