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General Info
Henderson and Green Valley's premiere movie theater featuring DFX with 4K laser projection and Dolby Atmos surround sound, reserved luxury recliners, premium popcorn, and an exceptional selection of fun foods and beverages including beer and wine.
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Extra Phones

Phone: (702) 476-9389

Phone: (702) 675-7424

Location
Green Valley Town Ctr
Neighborhoods
Henderson, Green Valley North
Categories
Other Information

Parking: Lot

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Reviews

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04/20/2015

Overall

This facility have horrible customer service. Management is untrained and is incompetent. I was there earlier today and was selectively treated unfairly (discrimination). I'm a male in my late 20s with my one year old about to see a movie when I was stopped whil entering the theater rooms area for my baby's bag. The bag contain milk, diapers, water and a fruit snack for my baby. I was told to either toss it or take it back to my car. I stated I can toss out the water but not my baby's bottled milk and fruit snack. The employee told me I cannot see the movie with the items I had in the bag. I ask for a refund and to speak to management. As the manager comes up to the ticketing counter she told me that all bags are to be searched but not a women's purse. She told me its for the safety of the customers that all bags except for a woman's purse will be searched for weapons. I told the manager my bags are checked and there are no weapons but some baby things. She told me that unfortunately the items I had in the bag do not follow theaters policy and I cannot view any movie unless it's removed. I told the manager my baby needs the milk and fruit snack because there isn't anything they offer for babies. The manager continued to talk about policy so I asked why aren't woman's purses being searched for weapons of they state the reason my bag is check is for safety precaution. The manager didn't have an answer and reintegrated that it's policy. I asked is there a disclaimer about bags that state all bags are to be searched with exception of a woman's purse. I told management this is discrimination. It's discrimination because I was selected to be searched for being a male carrying a baby's bag while other mothers and women walked pass without their bags being checked. I stated if this is truly a safety concern all bags must be checked because a woman can hide a weapon in their purse without being searched and cause chaos in the facility. I asked for any documents that states the theaters policy and regulation about bags and was ignored. This place discriminates against any male carrying a bag. I was with my baby for crying out loud. I have baby fruit snacks what's and a bottled milk what's unsafe about this. It's not about safety it's just pure discrimination. Or can this be because I'm Asian. Horrible theater. Unprofessional staff and incompetent management staff. You will never receive a penny from any of my family and friends. I used to go here all the time with my baby and this is the first time being treated unfairly and last time I will ever step foot in this discriminating place.

Details

Phone: (888) 407-9874

Address: 4500 E Sunset Rd, Suite 10, Henderson, NV 89014

Website: http://www.galaxytheatres.com