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Easily the worst rental experience I have ever had. We woke up the morning of our scheduled rental to a rainy day in Nashville. I promptly picked up the phone and called to see if we could get a refund for our full day's rental. Much to my surprise, the man I spoke with told me that they do not give refunds for weather, and that we'd be charged the full amount either way.
Not wanting to waste almost $400 I had already been charged, we decided to wait for a break in the rain and weather the storm. It wound up being a fairly nice afternoon, and we had a blast on Percy Priest Lake. Unfortunately while we were soaking up the few rays we had seen all day, we didn't realize we were an hour overdue bringing the boat back. The employee that put us out on the boat had mentioned there was a $1 per minute charge for every minute after 5pm, so we weren't overly concerned at this point.
When we pulled back up the the dock we were met with extreme hostility by the manager and his 2 employees. I would have expected the same reaction if we showed up in flames, floating on half of a pontoon boat. They immediately threatened to call the police on us for "stealing their boat" and then told us we owed an extra $500 in late fees. They refused to accept our sincere apologies for returning late, nor did they realize we had already been charged almost $400 for less than 4 hours on the lake. After spending more than 30 minutes arguing with these people (and essentially ruining the last day of our vacation) we left and told them we'd never be back again. The manager told us he was happy to hear we'd never be back again, so I am happy to oblige...
Moral of the story...take your business to Elm Hill Marina, like I was told to do. Unfortunately we didn't make the reservation soon enough so Elm Hill was already booked up. Hopefully I can save other people from making the same mistake.
Phone: (615) 866-8850
Address: 3979 Bell Rd, Hermitage, TN 37076
Phone: (615) 883-0419
Phone: (615) 485-7502
Phone: (615) 883-0413
Fax: (615) 883-0419
Papa Turney's BBQ
Papa Turney's BBQ - Nashville Shores Marina
Bike Parking: Yes
Parking: Lot, Private
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
Wheelchair Accessible: Yes