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(615) 866-8850Visit WebsiteMap & Directions3979 Bell RdHermitage, TN 37076Write a Review

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chrisn.

08/05/2013

Overall

Easily the worst rental experience I have ever had. We woke up the morning of our scheduled rental to a rainy day in Nashville. I promptly picked up the phone and called to see if we could get a refund for our full day's rental. Much to my surprise, the man I spoke with told me that they do not give refunds for weather, and that we'd be charged the full amount either way.



Not wanting to waste almost $400 I had already been charged, we decided to wait for a break in the rain and weather the storm. It wound up being a fairly nice afternoon, and we had a blast on Percy Priest Lake. Unfortunately while we were soaking up the few rays we had seen all day, we didn't realize we were an hour overdue bringing the boat back. The employee that put us out on the boat had mentioned there was a $1 per minute charge for every minute after 5pm, so we weren't overly concerned at this point.



When we pulled back up the the dock we were met with extreme hostility by the manager and his 2 employees. I would have expected the same reaction if we showed up in flames, floating on half of a pontoon boat. They immediately threatened to call the police on us for "stealing their boat" and then told us we owed an extra $500 in late fees. They refused to accept our sincere apologies for returning late, nor did they realize we had already been charged almost $400 for less than 4 hours on the lake. After spending more than 30 minutes arguing with these people (and essentially ruining the last day of our vacation) we left and told them we'd never be back again. The manager told us he was happy to hear we'd never be back again, so I am happy to oblige...



Moral of the story...take your business to Elm Hill Marina, like I was told to do. Unfortunately we didn't make the reservation soon enough so Elm Hill was already booked up. Hopefully I can save other people from making the same mistake.

Details

Phone: (615) 866-8850

Address: 3979 Bell Rd, Hermitage, TN 37076

Website: http://www.nashvilleshoresmarina.com

More Info

General Info
Mike and Gwatholyn (Miss Zekie) Turney started the business in July of 2009. The changing economy dictated that we reinvent our self. The lord allowed us to create a successful business that not only feeds the body, but satisfy the soul.They continue to deliver quality food and service that will last a life timeMike and Gwatholyn (Miss Zekie) Turney started the business in July of 2009. The changing economy dictated that we reinvent our self. The lord allowed us to create a successful business that not only feeds the body, but satisfy the soul.They continue to deliver quality food and service that will last a life time
Email
Extra Phones

Phone: (615) 883-0419

Phone: (615) 485-7502

Phone: (615) 883-0413

Fax: (615) 883-0419

Payment method
amex, cash, check, paypal, visa, master card, discover, all major credit cards
Price Range
$$
AKA

Papa Turney's BBQ

Papa Turney's BBQ - Nashville Shores Marina

Papa Turney's

Other Email

Categories
Other Information

Attire: Casual

Bike Parking: Yes

Wi-Fi: Free

Parking: Lot, Private

Takes Reservations: Yes

Outdoor Seating: Yes

Price Range : Average

Wheelchair Accessible: Yes