Purchased several rooms of furniture. When we ordered specifically said we needed when we moved in. Were promised we would have it in time. After 2 weeks I checked in to make sure it would come in time. Told it was getting made and we would have it in time. When it came time to deliver the furniture we were told the two most important chairs would be another 7 weeks. Imagine a beautiful new home with only a sofa in the living room when you are entertaining and need a place to sit. We were just told it will look great when it gets here. Ordered other furniture from several stores and all of it was delivered well before we were promised. Will never use E F Brannon again.
01/17/2012Provided by Citysearch
Do NOT buy from them!!! They ripped me off for $3,000!
I am doing my entire new home with blacks and whites, black cabinets, white rug etc. I picked out a sofa and love seat spent over $3,000 when they delivered it, the sofa was BROWN!!!! They messed up and will NOT ADMIT IT!! They said I could come in and change the sofa color, I went in, and chose a LESSER grade leather, then they told me it would be $1,000 to change the color!!! The entire house has this color scheme, I already have a Dark brown sofa I would NEVER HAVE ORDERED BROWN! I have never written a review before but I do not want others to get ripped off like I was!
02/27/2011Provided by Citysearch
In this day of throw away furniture I found a solid wood bedroom suite that we loved and the price was less than what I expected. Next purchase will be for the living room and what we saw on their showroom will definitely have us coming back. If you are looking for furniture that will last I would highly recommend EF Brannon Furniture. I also like dealing with family owned businesses and the staff was very helpful.
10/09/2008Provided by Citysearch
The very best experience I have every had at a furniture store. Sales people were freindly and helpful, plus very funny, and their store was beautifully decorated. They all worked together when I was there and put together some great stuff for me. One of my things that I got was delayed because of fabric but everyting else was right on the timeline they gave me. I did have a problem with one of the items, but when I called them and let them know someone came to my house the next day to take care of it. I was told by two of my friends that I should go here because of the great service. I now know what they were talking about. I have been purchasing furniture for many years from different places. I now have a home for furniture.
03/24/2008Provided by Citysearch
We were promised the furniture in 10 to 14 days. Three months later (After Easter guests came and left) we get a call that the pieces could be delivered. We would have canceled except that we painted the rooms in anticipation of the new colors and the out of town family coming for Easter Sunday week. We later found out that our order was misplaced by the store.
01/13/2008Provided by Citysearch
This store was recommended to me at the golf course. They have been in business for a long time. I guess the owner is a good ol boy. Maybe you have to be from tennessee to be treated like a citizen. The saleswoman that tackled me at the door dropped me like a hot potato when I told her I was from Miami. I guess I should have told her I had a home in Chattanooga too. I wandered the store for almost an hour. Overheard convesations among the staff about the customers and management convinced me to go up the road. On my way ot the door, one of the managers passed me and asked if I found what I was looking for. I told him someone should have asked me that when I came into the store. He said, well if you can't find it here you don't you don't know what you are looking for. That was the comment that drove me to write this review. I think I am changing golf courses too.
01/11/2008Provided by Citysearch
I spent thousands of dollars at this store that advertises as WHOLESALE furniture. Well, the furniture arrived late and damaged. The managers were unresponsive. When they did lower themselves to return our call he was rude and unresponsive to an obvious problem. After many, many calls they admitted there was ""actually a problem"". We went to Dalton, GA and got better quality furniture. No sales pressure. We got exactly what we wanted. (It was wholesale) It arrived on time and undamaged. There are so many furniture stores around here, I do not recommend anyone doing business here and having to go through what we went through. If you do shop here, Do Not Order the furniture. See it before you pay for it.
08/18/2007Provided by Citysearch
I have purchased several pieces of furniture and have gotten excellent service and prices. I just keep going back everytime I need or just want something. You don't get pressured, but you do get treated like the customer and not made to feel like you should feel honored to get to shop there.
Phone: (423) 877-1299
Address: 5245 Highway 153, Hixson, TN 37343
People Also Viewed
- Ashley HomeStore
6300 Enterprise Park Dr, Chattanooga, TN 37416
- Rooms To Go
2277 Gunbarrel Rd, Chattanooga, TN 37421
- Factory Direct Furniture
5090 South Ter, Chattanooga, TN 37412
- Mid South Mattress Co
1265 E 13th St, Chattanooga, TN 37408
- MurMaid Mattress
5741 Highway 153, Hixson, TN 37343
- MurMaid Mattress
5108 Highway 153, Hixson, TN 37343
- Mattress Firm
5509 Highway 153, Hixson, TN 37343
- Ashley Furniture
5450 Highway 153 Ste C-100, Hixson, TN 37343
- Tuesday Morning
Highland Plaza 3901 Hixson Pike Ste 133, Chattanooga, TN 37415
- Echols Furniture
2009 Dayton Blvd, Chattanooga, TN 37415