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(423) 877-6303Visit WebsiteMap & Directions5604 Highway 153Hixson, TN 37343Write a Review

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After the Sale its the Service that counts!!!!!

General Info
Our retail store has a large showroom of live burn displays of fireplaces, vented and vent-free. We have lots of wood burning units on display. Our showroom also features Grills and accessories. We have the old timey kitchen cook stoves on display. Come visit for awhile and let us help you decide on products for your home. We have a great team of guys who are licensed for installing and servicing your products.
Extra Phones

Fax: (423) 877-8534

Fireplaces Gas Logs Gas & Charcoal Grills Gas Lights & parts Water Heaters Wood Stoves Electric Fireplaces
Big Green Egg, Broilmaster, Buck, Dimplex Electric, Elmira Kitchens, Hearthstone, Heartland Kitchens, Jotul, Legendary Lighting, MHP, Retro Kitchens, TEC, Vermont Casting
Payment method
check, debit, all major credit cards, cash, financing available
Across from Target on Hwy 153 a big white building with a red tin roof
Sales - Service - Installation,Licensed, Bonded and Insured,Gas Lines from meter to inside house.


Members of Better Business Bureau,HPBA,LPGA,
Other Information

Services: Water Heater Repair


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Mark G.



Beware of these people!. The right hand does not know what the left hand is doing, so to speak. I called for an estimate to have gas lines run for a new range. I was told so much per foot, so much for installing T's, and a $125 charge for connection of gas line to appliance. No mention of any other charges, specifically a "service fee". When the job was completed, I told the technician I would rather just connect the lines myself and save the connection charge. "No problem", he said. "I'll remove the charge from the invoice". I paid the balance on the spot. Next day the store owner calls me wanting to know why the tech had removed the "service fee" of $125. I explained that the fee as described and put in writing on the invoice was for line connection. She proceeded to argue saying the fee was for "just coming out there" and the tech had no authority to remove it. A day or two later I get a "cute" invoice in the mail with a note insinuating that I'm a bad person. I have since paid the ridiculous fee and would have initially if the owner had the communication skills to explain everything and the management skills to train her employees. So beware! The techs were great but the owner is an idiot.



Provided by Citysearch

We bought a gas franklin stove from them. They were nothing but honest and upfront...and it was just the way they said it was...they have great customer service and are very helpful with recommendations because they believe in the people they are recommending...not because they are getting anything from them.

This is very important in today's world! They can be trusted!


Phone: (423) 877-6303

Address: 5604 Highway 153, Hixson, TN 37343


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