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General Info
There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them out, and they can get deep into your lungs. Breathe easier with American Standard's AccuClean air filtration system -- it removes 99.98% of particles and allergens from the air in your home. AccuClean is 100 times more effective than conventional 1" throw-away filters and ionic room appliances. Choosing an American Standard air conditioner or heat pump with an Energy Star logo is an important step to saving money on your utility bills--along with consuming less energy. What can you expect from a unit carrying the Energy Star logo? Air conditioners or heat pumps that have this symbol are at least 20 percent more efficient than the federal government's current efficiency standard. Purchasing an American Standard Heating & Air Conditioning unit with the Energy Star label ensures that you're getting the highest efficiency available. Be sure to ask your American Standard Heating & Air Conditioning dealer about local incentives that are offered by many utility companies and financial institutions for the purchase of Energy Star products.
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BBB Rating
A+
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Services/Products
Air conditioning, furnaces, heat pumps, air handlers, heating and cooling, central air, coils, indoor coils, heating units, cooling units, humidifiers, thermostats, air exchangers, comfort systems, install, service, cleaning, repair, air quality, indoor air quality, air cleaning, air purifying, energy consumption, environmental cleaner, energy conservation, energy saver, energy efficiency efficient, gas, electric, temperature control, climate control, oil, heat, air, asthma, allergy, filter, AccuClean, pollen, filtered air, allergens, air filtration, allegiance, humidity, perfect fit, whole house air filtration system, breathe easier, variable speed furnace, high efficiency, heritage, all aluminum, moisture control, thermostat controls, digital thermostat, programmable, financing, credit terms, warranty, tax credit, energy tax credit, customer care certified, NATE certified, dealer, local, sales and service, contractors, air conditioning systems equipment, heating equipment, air conditioning equipment, furnace equipment, furnace sales, furnace cleaning, air conditioners, air conditioning dealers, air conditioning suppliers, air conditioner service, air conditioner repair, air conditioning repair, heaters, installation, high efficiency systems, HVAC, reliable, trouble-free HVAC, top rated. Systems: Packaged systems, communicating systems, geothermal systems, indoor/outdoor, and light commercial. Series: Platinum, Gold and Silver., Air Purifiers.
Brands
AccuClean™, AccuLink™ Communicating System, American Standard
Payment method
all major credit cards
Location
Serving Knoxville and all Surrounding Counties
Amenities
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Accreditation

Customer Care Dealer

Associations
Customer Care™ Dealer; N.A.T.E.
AKA

Compass Heating & Air

Categories
Other Information

Parking: Lot

Services: Air conditioning, furnaces, heat pumps, air handlers, heating and cooling, central air, coils, indoor coils, heating units, cooling units, humidifiers, thermostats, air exchangers, comfort systems, install, service, cleaning, repair, air quality, indoor air quality, air cleaning, air purifying, energy consumption, environmental cleaner, energy conservation, energy saver, energy efficiency efficient, gas, electric, temperature control, climate control, oil, heat, air, asthma, allergy, filter, AccuClean, pollen, filtered air, allergens, air filtration, allegiance, humidity, perfect fit, whole house air filtration system, breathe easier, variable speed furnace, high efficiency, heritage, all aluminum, moisture control, thermostat controls, digital thermostat, programmable, financing, credit terms, warranty, tax credit, energy tax credit, customer care certified, NATE certified, dealer, local, sales and service, contractors, air conditioning systems equipment, heating equipment, air conditioning equipment, furnace equipment, furnace sales, furnace cleaning, air conditioners, air conditioning dealers, air conditioning suppliers, air conditioner service, air conditioner repair, air conditioning repair, heaters, installation, high efficiency systems, HVAC, reliable, trouble-free HVAC, top rated. Systems: Packaged systems, communicating systems, geothermal systems, indoor/outdoor, and light commercial. Series: Platinum, Gold and Silver.

Reviews

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MS
Michael S.

07/10/2018

Overall

After multiple quotes from different companies I decided to go with Compass. At the time the reviews were good. They came out to install my heat and air unit. the first crew seemed very nice but didn't quite understand what they were supposed to do. I explained that they were going to install more registers in the house because my house didn't have enough from when it was built. Instead of cutting the hole in my carpet the size of the vent, they cut it double the side of the hole the register would fit. When I ask for a supervisor to come out so i could show them what they were already doing wrong. the woman at the office was rude and said no one was available to come out. she said they know what their doing. I told her about the issue with my carpet and her remark was ( it's old carpet anyways) I was planning on replacing it with hard wood floors in time but not at that time. They left for the day and on the next day another set of guys showed up to tear out the old duct work and start the install the new unit. I asked for the new furnace to be mounted up against the floor under the house and was told (NO) we can't do that. I asked for the thermostat to be placed on a different wall and was again told (NO) at that point I felt like it wasn't even my house. They had the instructions laid out on my lawn on how to install the furnace and unit. These boys weren't much older then 23. When asked how much experience they had, they said 5 years between the two of us. I again called and ask for a supervisor to come out to the house and again w told (NO) by the same rude lady at the office. IT took them 7 days to install our central air unit and furnace. Once finished I called the office again and ask if they were going to give me a carpet allowance. I wasn't asking for a complete carpet allowance but at least something. She said we will pay half and you pay half. I said NO I didn't screw up the carpet, you guys did. I said I have pictures of every thing you did wrong.

SC
Shellie C.

03/27/2018

Overall

I came home from work and I had no heat. I called Compass and got the answering service because it was after hours. Jim was on-call and returned my call within 10 minutes. I explained what was going on and he said it sounded like something he could take care of without having to wait until the next day for a part, etc. He came out and 30 minutes later I had a warm house again. Jim also explained that because I am an established customer they could bill me so I didn't have to come up with the money on the spot. I would recommend them to anyone!

Overall
I would advise you not to use ...

I would advise you not to use this company they acted like they didn't need my business and my heat still doesn't work!..

jimbob1313

10/22/2009

Overall
Go somewhere else!

This is probably the worst place to have come out and fix your air conditioning. They are very unprofessional, rude, and overpriced. They try and charge you for things that they do not even do. I would suggest Metro Heating and Air. They are close to the same location with better prices and much more professional. Take it from me, do not choose Compass unless you want to be disappointed.

Details

Phone: (865) 673-4931

Address: 3042 N Central St, Knoxville, TN 37917

Website: http://www.compasshvac.com

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