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I recently purchased a pre-owned Land Rover LR4 from Grayson BMW that I found via Cars.com. The vehicle I was looking for was very specific (color, options) and it just so happened they had “the one” I was in search for, yet I was in Austin, TX. I worked with Andrea DeMarco from start to finish on this purchase.
She was helpful throughout the process and was able to get all of the information needed on options, recent maintenance history, and condition, even though they are not a Land Rover dealer. Further, she helped coordinate a PPI from a 3rd party to inspect the vehicle for me. This was something I initiated as I wanted an independent party to look the car over since I would not be seeing it before purchase.
The entire transaction was smooth and painless; she overnighted the paperwork to me with detailed instructions and had the contract executed the day she received my paperwork and check. Lastly, and most importantly, was the patience Andrea and Grayson BMW showed when the transporter I hired from UShip flaked out. I got the run-around for almost 10 days until I finally pulled the plug and found a better transporter. Low and behold, the car sat there for over two weeks before being picked up. They never complained or threatened to charge storage fees. Ultimately, the communication was excellent, the price was very fair, and the overall experience was top notch.
It was really a pleasure doing business with the internet department. You all were quick and easy to work with.
Blake greeted me quickly and respectfully as I entered the dealership for the first time. He was extremely helpful in helping me find what I was looking for which is ultimately buying a new BMW 335i.
Andrea is the greatest! I have now purchased 2 cars from her. She is easy to work with and does a great job providing you with all the information you need, and then some.
Stephen made us feel very comfortable while buying our first car from these guys. I love our car and would absolutely recommend this dealer to anyone.
Andrea made this car purchase easy and quick. The service I received was great, and she was very personable. I will absolutely be back.
My experience with Mini of Knoxville was just great. They were a pleasure to deal with, and was actually fun! They gave me a great deal on a used Mini Coop and I really look forward to dealing with these guys again in the future
I would absolutely work with Scott again. He was very knowledgeable and helpful. I never once felt pressured and was given all the information I needed and then some. I also appreciate how he gave my husband and I time periodically to talk without him.
It felt like I had been dealing with old friends. They took care of things fast and correctly. Thank you for everything.
I had the smoothest car buying experience ever from Grayson BMW. In over 20 years, I have never received such great customer service. I drove 5 hours to Grayson and it was well for it! I would absolutely recommend Grayson (and Andrea!) to anyone.
Excellent customer service in all departments. When buying or maintaining my BMW, I always have great experiences with every employee of Grayson BMW.
Excellent car buying experience. Patrick is a great sales person. He definitely wants to help his customers leave happy. Thanks for everything.
I just bought a beautiful new BMW from Grayson and it was the easiest car purchase I have ever made. The staff was very friendly and they answered every question that I had about the different cars. Thanks for a great experience!
My experience here at Grayson's was wonderful. Great selection, and knowledgeable employees who were of such great help to me in picking out the perfect car. I really appreciate everything!
Purchased an auto from this dealer after purchasing autos from probably fifty dealers in my life this one has to be the worst ever. Rude Sales Managers, Rude sales people, After specifically asking that my new tags be sent to my Florida address I still do not have the tags, car is setting in ther garage cannot be driven. Was hung up on by the so called sales rep. Mike Sonju. My wife the dealership in tears because of the rude treatment of the sales manager Danny Aikens, Sonju seemed to be sympathetic but soon changed colors and had become very rude. Incompetent financing department, and incompetent title department. This is my third BMW dealership and has to be the worst experience I have ever had at ANY auto dealership.
Phone: (865) 693-4555
Address: 10671 Parkside Dr, Knoxville, TN 37922
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