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R & R Heating and Air Conditioning

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JV
Judi V.
Edited: 01/04/2017
Overall
Expertise
Professionalism
Promptness

I had no idea that YP would remove my original review when I wrote a new review. My original review told all the details of my trials and tribulations with this company. More than another month has passed and we still have no satisfaction from this company. Be forewarned. You do not want to do business with Rudy or Rusty and if you do, don't pay in full until the job is done to your satisfaction. I don't expect to ever see or hear from these disreputable men again. Believe it or not, today, 1/4/17 the job has been completed. It only took 3 days short of 11 weeks. Rudy couldn't believe I had complained to the BBB, but I believe that is what got the job completed. I still would not hire this company for HVAC work in the future, but Rudy did apologize to me and the work is complete.

Overall
I would reccomend R & R to...

I would reccomend R & R to everybody. Our unit went out on Friday and the supply house had to order the part since our unit was 14 years old, and it would not be in until Mon. or Tues. so Rusty one of the owners brought us a portable air unit that sat in the floor to use until they got our unit fixed. By keeping the rooms closed off during the day our living room stayed at 79 degrees then at night we would open the bedroom and after about 30 mins. it was cool also. I have never seen a company do such a good deed for one of their customers especially the seniors. The two owners are father and son and they are just great people that really care about others. So I am giving them the HIGHEST rating I can give them I wish I could give them a 10 star rating they deserve it. I would reccomend them very, very, highly.

Details

Phone: (865) 522-2203

Address: 1810 Holston River Rd, Knoxville, TN 37914

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