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Macuil Tire and Service Center
Horrible experience! Went to MaCuil's to get my car repaired and now my car is worst than when I took it in. I took my car back to get the problem fixed and they wanted to do another diagnostic on the problem they fixed and charge me another $85 which would not come off the price of repairs. Needless to say I am looking for a new mechanic.
This was at the Arch street location. I just witnessed a service writer (I think.. greying hair, slender, mustache, glasses) do a burnout in a customer car around the entire back side of the building, then pull in to the first service bay. The car was a newer silver corvette convertible with handicapped tags. If you don't believe it, go check out the pavement behind the building.. this is obviously a habit of theirs. I would NEVER take my car to such a place.
On Monday, January 4, 2016, I took my 2000 Mercury Sable to Macuil’s Tire Center on 1201 S. University to have the thermostat replaced. The original estimate was $81 before tax with $13 for the part and $68 for the labor. They estimated it would take an hour to complete. After an hour of them working on the vehicle, the mechanic said there was a problem with one of the bolts and that it had to be repaired. This he said would cost extra and take an additional thirty minutes. This thirty minutes turned into 3 hours. When the vehicle was finally ready after a total of four hours, the price for labor had doubled and I was charged an additional $68 bring the total to $149 before tax. As you can see, the amount of time and money they originally quoted me was excessively exaggerated.
Later that week, my father took the car to a different auto shop in Fort Smith. While they were replacing my heater core, they noticed that an incorrect size bolt and leaking where my thermostat was. I can obtain this in writing as well; however, even with Macuil’s Tire Center taking four hours to complete their work, they still do not do the job properly.
Phone: (501) 246-3201
Address: 1205 S University Ave, Little Rock, AR 72204
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