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Been to many bridal stores and worked with different employees, but this is by FAR one of the worst stores I had to deal with. As the lady below me mentioned; they're SOO busy and will threaten you to buy a dress that you are not even sure about and make you pay a deposit.
The lady that was helping me was so RUDE and had no clue about bridal gowns. She was going on and on about how their store is one of the best in LA, until I did a little research and found out that most designers don't even want to work with them because of their bad reputation. I also heard from many friends and family members that they're not reliable especially if you're ordering an important piece of clothing such as your wedding dress.
Other bridal stores are all aware of their unprofessional services and the rude behaviors of their employees. Try not to go close to this store because you will regret ever stepping into their store. This store is like a TRAP that'll catch you and grab on to you. Just stay away!
I would definitely NOT recommend shopping for a bridal gown at Ibex Bridal. The sales staff was rude, pushy and unwilling to provide me with any information about the dresses I liked.
I made an appointment because the retailer was supposed to have a large selection of Maggie Sottero dresses-- in fact, when I called to ask about some specific dresses in the 2013 collection, the man who answered the phone assured me that they had most of the dresses in the collection. He told me to email about the particular dresses I wanted to try, and when I did, no one bothered to get back to me. Hence, I drove all the way downtown (to a bad neighborhood) only to find that they did not have the dresses I wanted.
At my appointment, I tried on 7 dresses (they won't let you try more). I actually liked one of the dresses quite a bit. Not only wouldn't the sales staff allow me to take pictures (most places do), but they would not even tell me the name of the dress so I could send my mom the online photos from the designer's site. Basically, they wanted to sabotage my ability to find the dress anywhere else if I didn't opt to buy it at Ibex. Having been to a number of bridal shops, I can honestly say that this was the worst experience I've had thus far.
One final note-- when I inquired about alterations, I was told that I would probably not have the dress until just a few weeks before my wedding. I was also strongly advised to have the dress altered by their in-house seamstress.
I love Maggie Sottero gowns, but I would suggest that the designer find new retailers who treat customers with more respect.
Best of luck to all the brides out there. - April
11/05/2011Provided by Citysearch
Amazing Place! Such a Large selection!! Such amazing service. I cant say more. I have been here 3 times. once for myself and twice for my sister and my friend and each experience is better than the next. They always gave us the best prices (trust me they do have the most competitive price imaginable.) and such great service. Their whole staff is so so kind. Always smiling and always willing to help the bride as well as one another. They erase all the confusion of buying your dress and make the process simple and pleasant. To all the brides, I will continue to refer brides to this store because they give you the experience you imagine for your dress shopping day.
So I went into IBEX but didnt know much of what I was looking for except that it had to be in the wedding genre. I had tried on dresses before but never knew what consulting was supposed to be like.. if that makes sense? I tried on dresses for family and friends and they all loved the dresses I wore but I was never excited about any of them. My bridal consultant was so patient with me but she even told me it was obvious that i was feeling dreary from trying on all these dresses. She asked me if she could pull a few me and I reluctantly agreed. She pulled about two and those ended up being the two I was going to choose from. I decided on my dress today and I couldnt be happier. Such a knowledgable staff, they really knew what they were doing and they helped me with my dream gown. I cant thank IBEX enough for such a great shopping experience
I had a wonderful experience at IBEX today. I scheduled my appointment with them two weeks ago and since then I have went shopping around elsewhere also. Let me tell you, I have met the rudest and snottiest people at other places.. but not at IBEX. Everyone was so friendly with me and with one another. there were blushing brides like myself everywhere and all of them seemed enthrilled with the experience they were having. It made me feel so much more at ease to shop with them. Although I have heard a lot of good things about this place, I read up on some really mean reviews as well. I cant believe these people can say such absurd things about such a fun and happy store. They made my shopping experience a great one. I bought the dress of my dreams for a much lower price than I was quoted at some high end beverly hills boutique. I walked out of the store with a huge smile on my face, a tremendous ego boost and I am sure that everything else will go smoothly because thats how they make you feel... Calm. IBEX is the store for any bride who has had a bad experience and is ready for a good one
10/14/2011Provided by Citysearch
I am a bride on a mission for the perfect dress, I have been all over LA and Orange county finding many i like but not love. So i found Ibex online, i loved there selection of dress that were showin on there site so i made a trip down to see them.
Let me tell you there collection is amazeing!!!! I couldnt belive how many dress's there was for me to choose from.
My consultant who was so nice, let me try on what i liked. She even pulled a few more for me to see. Well needless to say there was this gorgeous gown in the selection she chose and this turned out to be my dress. Really goes to show that you should try on different things.
I would like to thank Chanel and Ibex for a great experiece and i look forward to seeing my dress in 6 months when it comes in : )
Do you know any Picky brides you just wanna smack across the face? Meet me. I am one of the most abnoxious bridezillas youll ever meet. At least thats what everyone says to me on a normal basis since the day I have started planning my wedding. I have had mean looks directed at me at every bridal venue I have visited.. so it was a shocker to me that my bridal consultant had my dry sense of humor and actually called me a sweetheart. Its so amazing to hear that from someone who barely knows you during such a stressful time. She was so patient with me as we looked for my dream gown and she didnt take my criticism of the dresses personally like most bridal consultants, just nodded, agreed and proceeded to the next dress until I finall put on the most amazing and most flattering gown you will ever see in your life. This dress isnt one I would have picked from the books in a million years but she pulled it out for me and urged me to try it on ""For her"".. I did and you wouldn't believe how much I loved this dress. For the first time I felt like a beautiful princess bride and less like a monster. I was astonished by my own reflection. Anyway I picked up my dress and it was as perfect as I had imagined it would be. I can now relax because all the hard parts are over .. Ironically, as I picked up my dress and the IBEX team said their goodbyes to me and gushed that it was a pleasure working with me.. for the first time with the first bridal store.. I think they actually meant it genuinly. Thanks IBEX
Crazy as it is, I drove from San Diego to Los Angeles for one particular dress without a full guarantee that the dress would be there, I winged it.. only because the lady I spoke with was so sweet and so certain that I would find the gown I wanted. I was so sure I wanted the gown that I had initially asked for that I just went for it. I booked my appointment and went in on a saturday. It was fully of joyous brides laughing and joking and having a full out good time. I worked with my bridal expert, Ksenia who brought out the dress that I had initially inquired about. I tried this dress on and it wasn't all that great. Luckily, they had such a large selection that I was able to try on a few other dresses until I put on ""The dress"" me my sister and my consultant all knew that this was the dress the moment she put it on me.. It just felt right.. it was one of those feelings when you ""just know"" cliche as that sounds. Anyway I got an amazing deal on my gown and they are able to get it to me on time. Which was another thing I was short on, Time..but they assured me that my dress will be in on time and I am so excited about it. This place is amazing in all honesty I never had such a lavish shopping experience
09/19/2011Provided by Citysearch
I must admit i read some of these horrible reviews and was hesitant about going down there but i called several places and they were the only place to carry a specific Allure Couture dress.
So i went and wow was i gladly suprised when the nice girl at the counter greeted me she was very warm and friendly. I told her that i was after a specifc dress and she replied "" Oh yes, we have the dress already for you to see in the fitting room!"" I thought wow the service is great too. She kindly offerd to show me the colloections they carried but i was really just after the one. So after plowing my way through the dress's to the fitting room i tryed the gown and new this was my dress! I payed $700 less then what i was quoted at 5 other places on the phone.
I honestly think that the bad reviews were written from the local competitors in the bridal district cause i had a great experience through out all that talk about fake dress's, there was nothing fake about the dress and there even a vendor on allures website.
Run dont walk to IBEX
I am a second time bride who is obviously very optimistic. My daughter and sister really didnt want to go into IBEX to buy my wedding gown. In fact we were only there to do some shopping for other things in the garment district. I passed by and saw an absolutely beautiful gown in the window. It was something a first time young bride should wear, cute and frilly. I thought, if they have something that I would have liked 8 years ago why not try them out. I ended up going for the genre of lace Mermaid gowns. I tried on about 4 or 5 of them til I settled on one. Some of them I even tried on more than once just to be on the safe side. The bridal expert that was assigned to me was very friendly and organized and she really did make my shopping experience a positive one and I thank her for that. This place really was a jem. It was hidden in all these small boutiques and I had no Idea about it. I was so excited I decided to write about it as soon as I got home.
I Love IBEX. I had so much fun at this store. The sales consult. helpin me wus like my long lost best friend and the manager helped me out terribly with some incredeible dealz and discounts. I caNt describe in words how much I love this place!!! I got to try on some dresses and so did my sister and my friend (bridesmaidz) and we all ordered our gowns for the craziest prices! If you are a bride with a small budget for a gown but still want to look your best then IBEX is itt. They will helppppp you moree than you can ever imagine~!!!
We are a family of bargain shoppers. We are also Armenian. Word of mouth and Armenian advertising is of major importance to us. Whatever the case, I didn't really want to buy my dress from downtown LA. So I tried a few other shops such as Karoza, Bridal N Tux 4 U .. still nothing really caught my attention and the few dresses that did at Karoza.. quoted me the worst prices.. plus I didnt like the people I was dealing with. So anyway I went into IBEX and my mom asked for an Armenian speaking sales consultant and we met with Nara, to my surprise there were a few girls who spoke Armenian. Anyway Nara helped me find the dress I really loved and then helped me finance it so that I could afford it. The price was remarkable, the people were great, especially the manager Danny because he gave me a bunch of discounts and really helped me with my questions ... We are also Armenian. Word of mouth and Armenian advertising is of major importance to us. Whatever the case, I didn't really want to buy my dress from downtown LA. So I tried a few other shops such as Karoza, Bridal N Tux 4 U .. still nothing really caught my attention and the few dresses that did at Karoza.. quoted me the worst prices.. plus I didnt like the people I was dealing with. So anyway I went into IBEX and my mom asked for an Armenian speaking sales consultant and we met with Nara, to my surprise there were a few girls who spoke Armenian. Anyway Nara helped me find the dress I really loved and then helped me finance it so that I could afford it. The price was remarkable, the people were great, especially the manager Danny because he gave me a bunch of discounts and really helped me with my questions (I had a lot of questions because I really couldnt believe that this place was so great) My dress will be here in time for my wedding (THANK GOD) which most people told me it wasn't possible and IBEX proved them wrong. To all the surrounding Bridal salons, I think you should take IBEXs good example
I am always reading up on review websites and IBEX has always been warned as somewhere not to go. but besides looking at the ratings, I actually take the time to read through the reviews. Unfortunately no bridal store or boutique was rubbing me right. Nobody has the gown I wanted. So I read up on IBEX and despite all the nasty things that were said.. everyone agreed they had a huge selection. I put on my big man on campus demeanor and decided to go into the store, but I would not allow anyone to push me around or get aggressive with me. My coldness was melted by the sweet and kind Ksenya who assisted me from A to Z. I was waiting for the pushiness and the unfair sales tactics to come in. I was waiting to hear some devastating sales pitches but all I got from her was genuine honesty. She answered all my questions and each dress I tried on was better than the next. I went from Liking to Loving til I put on the last gown and knew that I COULD NOT LIVE WITHOUT THIS DRESS. I didn't really have a set budget for how much I wanted ... and IBEX has always been warned as somewhere not to go. but besides looking at the ratings, I actually take the time to read through the reviews. Unfortunately no bridal store or boutique was rubbing me right. Nobody has the gown I wanted. So I read up on IBEX and despite all the nasty things that were said.. everyone agreed they had a huge selection. I put on my big man on campus demeanor and decided to go into the store, but I would not allow anyone to push me around or get aggressive with me. My coldness was melted by the sweet and kind Ksenya who assisted me from A to Z. I was waiting for the pushiness and the unfair sales tactics to come in. I was waiting to hear some devastating sales pitches but all I got from her was genuine honesty. She answered all my questions and each dress I tried on was better than the next. I went from Liking to Loving til I put on the last gown and knew that I COULD NOT LIVE WITHOUT THIS DRESS. I didn't really have a set budget for how much I wanted to pay but I didnt want to spend an arm and a leg so i clenched my eyes shut after asking for the price. She put me at ease almost immediately when she told me my dream gown was only a fraction of what I was expecting to hear. Every employee in the store agreed that this was really the dress for me. Thank you Ksenya and the rest of the IBEX team.
08/09/2011Provided by Citysearch
Our experience at IBEX was abhorrent, and I can't recommend anyone EVER go there. We were accosted by a gigantic woman who was told our price range and pretended she had nothing of the sort.
Because there were six of us there who did a little snooping, we found TONS of dresses hidden in the folds that were even BENEATH this range. Finding a dress we liked, but which was stained, we were told that we would never find that dress anywhere.
My daughter was called by the saleswoman the following day and told that the dress was being taken from the showroom and that she needed to buy it immediately, or she would have to pay 3 times the amount to get it back.
We found the exact same dress two days later in two different locations, for $100 less, and in pristine condition.
Bullies and Liars I'd say...so glad we only spent an hour there.
Go there, get less and pay MORE.
07/02/2011Provided by Citysearch
Thank you for making it so easy for me. Channell I loved your service. IBEX's prices are so affordable that I can now afford to go on a honeymoon too! The manager made sure that everyone is on their best behavior with the brides. I was in such a cheery atmosphere surrounded by brides and mothers and bridesmaids who were all so happy with the service they were getting. I did check their actual rating with the Better Business Bureau. It was an A+!! I am not surprised. They are amazing!!
07/01/2011Provided by Citysearch
The owner of this bridal store is wicked, greedy and a liar. He doesnt deserve your business. Dont ruin your bridal gown search by going here. He takes the tags of the dress out so you wont know what brand it is so that you wont have an idea how much the dress should be. He charged me for SHIPPING! Who does that? I was brand new to my gown search so I didnt know how its supposed to be.
I found out I dont want to do business with this guy 1 and 1/2 day later. I called to cancel my order without requesting my deposit back, after couple of months he had his worker call me and threaten to take me to court if i dont come back and make rest of the payments.
You have the right to cancel your order within 72hrs. I was at less than 48hrs!
Do not go here!!!!!!!
06/17/2011Provided by Citysearch
I came in today to look for gowns. I was so excited because when I called Ibex and spoke with a woman and she told me they have a great selection of Maggie dresses. I asked if she can look up a particular model and she said no they have too many and I would need to come in.
I got to the store and they had me look through a bunch of folders. I was getting very irritated because I brought my picture to the store. I was interested in this one Maggie dress not all the others. After about 30 min they told me to just pick 5 similar models and try them on. Anyways I picked some dresses to try on and I was not impressed.
I was very disappointed because I drove all the way from Thousand Oaks to LA, I was stuck in traffic for one hour, and to top it off I had to pay for parking. All for Nothing. I wish they would have just told me they did not have the particular model that I was looking for.
And the customer service was downright nasty.
What a waste of time and money!!!
Phone: (213) 627-7532
Address: 836 S Los Angeles St, Los Angeles, CA 90014
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