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Good #highly recommended#good food#reasonable prices#good ambiance#friendly staff
04/22/2011Provided by Citysearch
I tried this place twice - once dining in, and once I ordered take out.
Both times the food was less than stellar.
There are much better places to experience Italian food in Los Feliz- say' Farfalla' or even some dishes at 'Little Doms'.
Sorry Palermos...just calling it like my taste buds scream it.
03/28/2010Provided by Citysearch
Walked into Palermos to order a slice of takeout pizza. Thought the guy said it would take 10 minutes when I asked him to repeat how long. 15 minutes later the slice still hadn't arrived. I asked an employee walking past who said, ""If it's not on the counter it's not done."" Waited a few more minutes and asked another person walking by who also responded quickly saying, ""They'll bring it to the counter when it's ready.""
The front lobby was crowded and I could never quite get up to the person who originally took the order but since I believed the other employees that the slice wasn't done I didn't push my way to the counter.
Finally, after 25 minutes, and after already having paid, I'd become disgusted and the crowd had thinned enough that I asked the person who took my order what was taking so long. He said ""Oh, there you are!"" with a big smile.
I never moved further than 10 feet from the cashier station.
I said it had been 25 minutes and I thought it was only supposed to be 10. A guy named Tony said ""A slice only takes 2 minutes. You need to come up and remind us your still here every couple of minutes next time.""
Are you kidding me??
Suffice it to say, there won't be a next time. I had asked 2 other employees. The whole time I was standing close enough to the counter, though it was constantly packed, that if I took a large step forward I could touch it.
I said, ""You mean I have to remind you to actually bring out an order that has been placed when I don't know if it's finished?? Shouldn't you automatically bring it to the counter and say the order is ready?""
""You just need to remind us.""
Having asked a couple of employees, I believe it's the establishment's responsibility to keep track of doing their job, not the customer's responsibility, especially after I was told twice that ""it will come out when it was done.""
If I hadn't already paid nearly a half hour before, I would've walked out without the pizza or paying. It infuriated me that this guy, Tony, said to ""remind us next time.""
Like I said Tony, there won't be a next time.
12/27/2009Provided by Citysearch
To all patrons even thinking of eating here;
I usually don't take time to write reviews and it takes a great deal to get me to do it..with that said I, along with 2 friends went to have breakfast this morning and ordered our food. My order was wrong and when I told the waitress she responded that ""no, that's not sausage it's bacon!"". Clearly I know the difference just from the appearance. I asked for a to go box so to give it to the homeless guy on the corner who uses Palermos bathroom and told the host what had happened. He appologized and asked if he could remake the order and I told him I didn't have the time (the original order took over 30 minutes to arrive) and my friends had already finished thier breakfast. After I paid, and yes she charged me for a wrong order, the host walked out with me and again appologized and said ""well at least you didn't pay for it"". I told him I did and his response was that he had asked her not to charge me since the order was wrong. I told him that not only was the service bad (not including him) but the waitress's attitude was bad. I highly recommend not going here. This is the second time this has happened to me in the past month at Palermos and it seems they don't care. I gave them the second chance and they failed me. There are many other local Los Feliz eateries that far surpass this place.
06/28/2008Provided by Citysearch
The first time I went to Parlermos they were located on Hillhurst Ave., and I was just a kid. Then they moved to their current location on Vermont and grew the business to what it is today. Its always felt like home and their food has remained consistent over time. The ""Special Pizza"" is my favorite, it comes with a bit of everything (including anchovies) and a couple of slices go a long way. I also recommend ordering any of their pastas ""baked."" I mean if you're already eating there, what's a couple of more calories between friends? They also have a full bar in back in case you need a cocktail. Everyone works hard there, no stand around modeling from the crew. Everyone is busy doing something, trying to get you seated, bringing you water, your order, checking up on you, etc... The place is good for large parties, birthdays, and kids. Its also a favorite of the local police department and you often see uniformed personnel there. They have valet parking in the back but it fills up quickly. I often have to find parking in the surrounding streets, which I have always found to be safe. The area has grown quickly and there's lots of activity from the nearby movie theater and other dining locales, so budget another 15 to 20 minutes to find parking.
06/14/2008Provided by Citysearch
I went to Palermo's the other night, and let me just say it was wonderful. I had their homemade Chicken Ravioli's with Alfredo sauce. Included with my meal came my choice of Soup or Salad, and Garlic Bread. I had the Chicken soup which, btw, was great. It's not your normal chicken soup. I asked my server what made it so different and she explained it was a tomato based soup. I was also reading some other reviews on here and I have to ask, where did you people park? They have a lot right behind the restaurant with free parking if you get your ticket validated inside. What's a couple bucks for a tip if you get free parking. Reasonably priced food, the environment was home-like (I'm Italian so the loudness reminded me of home), and the employees seemed to really enjoy what they do there. All in all, it was a great experience and I'd definitely return.
05/16/2008Provided by Citysearch
My, how time changes things! It's been about a year since my last visit to Palermo. Decided to try Delivery. The fact that my food arrived 14 minutes after I hung-up [on a Friday eve - during ""rush-hour""] makes me wonder how long it had been sitting around. The Chicken Picata was VERY tough. The spaghetti sauce was so bland, it could have been from a jar, as far as I could tell. (Ragu?). The soup, which I had to remind the lady on the phone came with the order, was ""OK"". Then, to add insult to injury, the delivery man didn't even have change for a Twenty, so I wound up giving him a 30% tip. Oh, yeah....the Garlic Bread was good. Avoid going Wednesday thru Monday.
11/21/2007Provided by Citysearch
During happy hour this restaurant actually deserved a 5....the half price appetizers makes the small sauceless, tasteless pizzas seem a decent bargain for 5 dollars. The bruschetta is also a decent app but just know you receive a very small portion of three pieces...also 5 dollars. If you have the money to try some of the higher priced dishes than Palermo offers a great ambiance and quick service to make an enjoyable night out. If you're looking for cheap eats or a good pizza I would stay away. Also a heads up that parking near Westwood is a nightmare and you may need to fork over the 5 dollars and walk a few blocks. Reservations recommended.
11/15/2007Provided by Citysearch
This place has a lot going for it in character, comfort and aroma, but the food is average. The best part was the little pizza bread things they bring out with the water. I gave it a second chance and was left unsatisfied, again. Great Italian -American food is all about the red sauce. Their sauce is forgettable and dolloped out as such.
08/30/2007Provided by Citysearch
I don't think I could do better than Palermo's. Every time I have been there has been a delight, even on those evenings when there is a long wait (like Sundays). The pizza is absolutely delicious, the pasta dishes are tasty and filling, the salads are good, the wine is delightful and affordable. I love everything about this place! It's probably my favorite restaurant in town, and that is saying a lot. Warning: they are closed on Tuesdays!
Phone: (323) 663-1430
Address: Los Angeles, CA 90027