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A+
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Mercury
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financing available
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CG
Carolina G.

11/18/2015

Overall

They are a terrible dealer!

My husband traded in a 1999 Ford F-250 on a 2008 Ford F-350 on November 10th. On November 17th, he found that underneath the bed of the truck was completely rusted. He called them and they said to bring it in and they would "make it right". They said they would buy back the 2008 F-350 and then sell him a brand new 2015 F-350 at cost. What they really meant was "at cost" plus $10,000 carried over from the rusted out 2008 F-350 that they sold him the week before. And they also wouldn't give him any trade-in value for his original truck (1999 F-250) that he traded in. They said they couldn't because that was from the "other deal". But they sure could carry over $10,000 in "negative equity" for the piece of junk they originally sold us from the "other deal." The salesman. Tom O. misrepresented the truth and the sales manager, Sam was absolutely no help whatsoever. They are only concerned with making money. My husband walked in there on 11/10/15 with no vehicle debt and a week later has $10,000 in negative equity on a vehicle. They do not care about the customer.

Details

Phone: (423) 586-5520

Address: 1112 W Morris Blvd, Morristown, TN 37813

Website: http://www.morristownford.com

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