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WORST MOVE EVER!!!! Do yourself a favor and hire real movers!! They get you with the coupon but you will get screwed in the "deal". I hired 3 movers but only one worked the whole time. They took twice as long as it should have and my furniture was damaged in the process. They took my furniture out of the house and put it on the driveway while they tried to figure out how to load in the truck. A downpour came through and poured rain on my furniture so they threw it on the truck unsecured and unprotected. It was so damaged (scratched and gashes) in the process but there was nothing I could do about it. The forced me to pay cash up front because I threatened not to pay since my furniture was damaged. They use bullying as their way to get their money and their manager Jennifer is a bully and thief. She did not care that my furniture was damaged and told her movers to hold my furniture hostage in the truck until I paid cash which was not the agreement. Then they forced me to sign a wavier for the damages in order to get my furniture off of the truck. They don't take checks or credit cards on purpose because they know people will cancel after they see their damaged furniture and paying twice as much as professional movers. Consumer Beware....Master Movers are CROOKS and BULLIES!!!!
These movers were great! They spent all day with me and never had one problem! They were careful while still being fast, they moved me from Bellevue to Franklin and did a fantastic job. I have all white leather furniture and I was concerned about it being covered, they gave me the option of shrink wrapping it for added protection, at no cost. Just what I was looking for. Can't say enough about how nice these men were.
Movers were great, very careful and polite. Very Very satisfied with our move will definitely use again. They moved our four bedroom house with no damages. I just had the floors done before we moved in and I was really worried about them but these guys were very careful and didn't hurt them at all. Excellent!
Their insurance is a joke. The ripped 2 huge holes in our couch. When you go to file a claim you have to pay a $150 deductable. Then at that point they take your couch and then will only pay you $.60 per pound of what the couch weighs. This wont even cover the $150 deductable. They have no concept of customer service and are awful to work with. You will be a fool if you use them! TERRIBLE!!!!!
I'm very sorry for your disapointment. Our insurance is freight insurance which covers a wide array of household goods. All of our customers have the option to take out additional insurance to cover specific items. I strive to have all customers leave Master Movers with a good experience let me know if there is anything further we can do.
Phone: (615) 254-6683
611 Cowan St, Nashville, TN 37207
139 Vulco Dr, Hendersonville, TN 37075
32255 Northwestern Hwy Ste 280, Farmington Hills, MI 48334
3400 Ambrose Ave, Nashville, TN 37207
300 N 1st St, Nashville, TN 37207
2705 Greystone Rd, Nashville, TN 37204
1301 Foster Ave, Nashville, TN 37210
7300 Centennial Blvd, Nashville, TN 37209
642 Thompson Ln, Nashville, TN 37204