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After paying for service with this company for over three years, I moved to a large city in SC, which this company apparently does not service. Seeing as I still had a year left on my contract, I called customer service to see if I had any options. Their best advice was to change carriers and pay a fee more than 2x my monthly bill. Also the 4G leaves much to be desired. I would recommend just about any other phone company
We use to be thrilled with our cell service with US Cellular. We have had them for a year now. When I send text messages to my husband, family and friends sometimes it takes 3 days to get there. Other times 5 or more hours. I've had been with other companies and nothing like that ever happened with them. Out 3G is always fading out and where we are we have great signal. We are struggling finachially like a lot of people now a days, and we called them to ask if we could please post date a payment out of our account till the next day, (24 hours) and they said they would, then told us that they can't guarentee service. I mean come on. We have been loyal and pay our bills on time, it would be nice if they would show the loyalty back. But I guess that's to much to ask outta a company. "Be with the happiest costumers in wireless" my hiney! So I guess, if you keep paying your bill on time you will have no problems at all, but once you need help they are not gonna go outta their way for you. Oh and another thing, we were told that there is NO roaming on data, but heaven and behold, we get a nasty gram saying that we are in breach of our contract cause we went over on our 200mg of data, and we get the 5G of data, nope people, if your roaming it is only 200MB so we are NOT getting what we pay for. Nice huh??!! That's about all I have to say.
Horrible customer service. My car charger broke and I found the closest us cellular to buy one at. The car charger was 21.09. A week later I checked my checking account and the sales person charged me twice. I called the number to the monona store- spoke to jordan he told me he had seen on the computer that it was charged twice and he would speek to the Manager (jordan) on what he would do to get the money back to me. He said someone would call me back. 2 weeks go by no one calls. I finally call back (10/15/08) and spoke to the manager Jordan (which was the person who sold it to me) and he told me their was nothing they could do, very rude and not helpful. This is by far the worst customer service I've ever had in my life. So im out 21.00 because of their mistake. I paid 42.10 for one car charger. Never go their again.
Phone: (800) 331-8923
Website: Click here for more information