CCPA

Outside keypad opens garage door but will not close it. Remote will both open and close door.

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Anonymous

There could be a few possible reasons for this issue. Here are some things to check:

  1. Check the battery in the keypad. If the battery is weak or dead, the keypad may not have enough power to send the signal to close the door.
  2. Check the wiring connections between the keypad and the garage door opener. If there is a loose or damaged wire, the keypad may not be able to send the signal to close the door.
  3. Check the safety sensors. If the safety sensors are misaligned or blocked, the garage door opener may not receive the signal to close the door. Make sure the sensors are clean and free from any obstructions.
  4. Check the limit switches. If the limit switches are not set correctly, the garage door opener may not know when to stop closing the door. Adjust the limit switches as needed.

If none of these steps resolve the issue, it may be necessary to consult a professional garage door technician.

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